Colombia Encompassed

• Visas and travel insurance
• Spending money – budget for meals, snacks, drinks, limited souvenirs, laundry, tips and any extras
• International flights to/from the start/end of your tour and departure taxes  
• Tips on excursions, visas, travel insurance, personal items and single rooms.  
• Optional excursions - On each trip, you may find there are some excursions that are not included. This might be because they are not to everyone's taste or there may be various options of differing value to choose from. More information on the excursions we recommend is listed under each day of your itinerary though prices may vary. If you are after something in particular, don't hesitate to ask your tour leader.
• Airport transfers and pre and post tour accommodation

Your joining location is listed below but can be subject to change. Please check your voucher before you travel.

Hotel Monserrat
Carrera 3 12f-28 La Candelaria
Bogota

Tel: (+57) (1) 281 1801

The hotels should have safe deposit boxes for your use (you will get an itemised receipt). Remember to carry some form of ID and a photocopy of your passport with you. It is advisable not to wear chains or expensive looking watches or jewellery while in major South American cities. You should also keep your camera concealed when not in use and carry day-packs on your front for extra safety.

Arriving in Bogota

We recommend obtaining Colombian peso as soon as you arrive. Some ATMs in Colombia allow as little as COP300.000 ($150) per withdrawal, so you may need to make more than one withdrawal or find another machine if you wish to withdraw more than that. There are money exchange facilities and ATMs located throughout the airport.

The hotels are located in the Candelaria neighbourhood which is the Old City of Bogota. This district has pastel-painted Spanish colonial houses, cobbled streets, a lively scene including buskers and street art, and the National Gold Museum, the Botero Museum are both walking distance from here. Walking around La Candelaria at night on your own is not recommended.

Airport Transfers

Airport transfers are not included in the tour price and must be booked separately in advance through Tucan Travel. If you have booked an airport/hotel transfer with us, please look out for someone with a sign which has your name, Tucan Travel, or both after exiting the customs hall.

If you have booked an arrival transfer with us and you are going to be delayed by more than two hours, you must advise us of the delay at least six hours before arrival. If we are advised in time, we will make every effort to reschedule your transfer and your driver will be asked to wait for two hours after your new expected arrival time. However, if we are not made aware of any change, the driver will only wait for two hours after the original scheduled arrival time and after this point it will be up to you to arrange transport to your hotel at your own expense. Please contact us on the emergency contact details below if you are likely to be delayed.

Making your own way If you would prefer to make your own way to and from your hotel, you will find taxis waiting at at the airport. Official taxis are yellow; they are often small and some only allow two passengers per vehicle. A taxi from the airport to La Candelaria should cost approximately COP20.000. You should never go with an unlicensed driver.

Physical Rating

This tour has a three star physical rating for the following reasons:

Walking involved / Difficult terrain: This tour includes the option to take part in Cocora Valley hike.

Pace of tour: This tour is packed with activities and excursions and moves at a relatively fast pace, spending an average of 2 nights in each location, but sometimes more or less.

Please speak to us if you have any concerns about physical restrictions.

Travelling on a group tour/solo travellers

Travelling on a group tour is a fantastic way to see the world whilst meeting people from different walks of life. Many people who meet on group tours become friends for life! Due to the nature of group travel, there are a few things to consider when planning your trip. Patience can sometimes be required to accommodate different needs of the group and we always ask you to stick to travel and meeting times, so the rest of the group do not suffer.

Our Tour Leaders sometimes like to encourage group meals - however, if you prefer being more independent you are also free to do your own thing.

If you want to know more about who is in your group on a particular departure, our Adventure Specialists will be able to advise on ages and demographics.

Solo Travellers

Over 60% of our passengers are solo travellers and all of our group tours are priced per person on a shared room basis (unless otherwise stated) meaning there is no compulsory extra payment for those travelling on their own.

You will be roomed with someone of the same gender who is also travelling solo.

Tour Leader/Driver - what to expect

This tour includes a Tucan Travel tour leader as well as local guides on some excursions.

The Tucan Travel tour leader will accompany you throughout the tour, leading the group from A to B and providing information and knowledge on the places visited. Your tour leader will speak English and is there to ensure the smooth running of the tour. Your tour leader will bond the group, arrange group meals, assist with daily issues and take care of all the logistics - meaning all you have to worry about is enjoying your trip of a lifetime!

Our tours are not hand-held tours - once settled into a location you will be given the flexibility to explore on your own, with the aid of the group leader advising on what to see and do in the area.

This tour uses a great variety of accommodation, providing you with unique experiences to last a lifetime! You can find a breakdown of your accommodation in the "About this Tour" section.

Where possible Tucan Travel try and use local accommodation on the majority of tours. The accommodation is picked based on their location to the main sites. From time to time, accommodation standard may vary and hot water, wi-fi or electricity may not be to a Western standard.

Colombia Coffee Plantation - This tour includes an overnight stay in a local hacienda in Colombia. Single rooms are not available and will be based on twin share. Rooms have ensuite bathrooms and the premise also has a pool.

Alternative Accommodation

The type of accommodation indicated in the trip notes is a guideline. If for any reason, we need to change the accommodation listed on the itinerary, a similar standard of accommodation will be used instead. You can find the list of hotels or similar used on your itinerary under each day.

Twin Share

Accommodation on this trip is mostly on a twin share basis unless you have upgraded to your own room.

Check-in Time

Although we endeavour to have hotel rooms ready in time for arrival, sometimes this is not possible especially if we arrive early in the morning. In this instance we will store our luggage and enjoy the destination before checking in later in the day.

This tour uses a mixture of public transport and private minivans. The mode of transport is chosen based on schedule and timings, comfort, group size, location and reliability.

It is your responsibility to carry luggage on and off transport.

Flights

There are a total of 4 flights included on this tour so you should pay particular attention to the weight limit of your luggage. Tucan Travel tours have a checked luggage restriction of up to 20kg in total. This tour includes domestic flights which are also subject to the local carrier conditions of booking and have their own luggage restrictions which may be a maximum of 15kg. Any excess luggage must be paid by the customer.

Approximate travel times on this trip

The below information provides approximate travel times and modes of transport for your tour. Please note that modes of transport may be subject to change depending on the group size and timings may vary depending on the season and border crossings on the day.

• Bogota to Villa de Leyva - 1.5 hours to the Salt Cathedral followed by 3 hours to Villa de Leyva in a private vehicle
• Villa de Leyva to Villavieja - 4 hours return to Bogota to the airport, 1 hour flight to Neiva and 1.15 hour transfer to Villavieja by private vehicle
• Villavieja to San Agustin - 7 hours by private vehicle
• San Agustin to Cali - 10 hours by private vehicle
• Cali to Taironaka - 1 hour flight to Bogota, 1.5 hour to Santa Marta followed by 1.5 hour transfer by private vehicle
• Taironaka to Santa Marta - Day tour of Tayrona National Park followed by 1.5 hour transfer to Santa Marta by private vehicle
• Santa Marta to Cartagena - 4.5 hours by private vehicle
• Cartagena to Medellin - 1.15 hour flight plus 30 minute travel on each side
• Medellin to Coffee Plantation - 5 hours by private vehicle
• Coffee Plantation to Salento - 3 hours by private vehicle
• Salento to Bogota - 1 hour flight plus around 1 hour travel on either side

Please consider which season you are travelling in and pack appropriately. All clothes should be lightweight, durable and easily washable. Please do not bring any military or camouflage-style clothing as it can be dangerous to wear and occasionally illegal. Nights can be cold, so it is a good idea to bring at least one pair of warm trousers or jeans plus several thinner sweaters / fleeces which you can layer.

In general, South America is not as conservative as other regions, and you do not have to worry about keeping your legs or shoulders covered on a day to day basis. However, when visiting religious sites, you will need to cover up. We recommend having long trousers or a sarong to cover up for this.

What essential items should I bring to Colombia?

• A small daypack - This should have enough room to carry food and snacks for hikes or day trips.
• Good, comfortable walking shoes or trainer AND flip flops. You will need comfortable trainers for any day hikes you wish to enjoy on this trip and flip flops or other sandals are essential for the beach.
• Insect Repellent (DEET 35% min) and bite cream.

Clothing

• A lightweight and waterproof jacket
• Jeans/trousers
• Underwear and pyjamas
• T-shirts/tops/shirts
• Shorts/dresses/skirts - depending on season
• Trainers or walking shoes
• Sandals
• Jumper/cardigan/fleece
• Swimwear/sarong/coverup

Electronics

• Phone and charger
• Camera and charger
• Worldwide adaptor
• Portable battery pack
• Ipad/tablet/e-reader (great for long journeys!)

Toiletries

• Toothbrush and toothpaste
• Small medical kit with paracetamol/plasters
• Antibacterial hand gel
• Insect repellent and bite cream
• Sun cream and lip balm
• Shampoo/conditioner/body wash - ideally in bar form
• Antiperspirant/deodorant

Other

• One small day bag
• Sunglasses
• Reusable water bottle
• Cloth bag for shopping
• Ear plugs and sleep mask

Documents

• Passport
• Visas
• Insurance
• Printed copy of your passport
• Printed copy of your emergency contacts numbers

Laundry

Depending on the time spent in each destination, your Tour Leader will be able to advise on laundromats or laundry services in or near our hotels. Hotel services can be pretty costly however your tour leader will be able to recommend cheaper options. If you wash clothes yourself take care not to be too obvious where you hang them as most hotels do not like guests washing and drying their clothes in the hotel rooms.

On a Tucan Travel tour you will experience a huge variety of amazing food in each location. Meals included are listed on the day to day itinerary and the "about this tour" section. On this trip, most breakfasts are included but lunch and dinner are at your own cost. Your tour leader will suggest restaurants in each location, and arrange evening group meals for those who wish to join. In the majority of Asian cities, there is a huge choice of both local and international restaurants.

If you have a specific dietary requirement it is important you advise us at the booking stage. We also recommend re-iterating this information to your tour leader on day 1. While we endeavour to assist as much as possible, it is ultimately your responsibility to research and arrange meals that suit your dietary preferences.

Breakfast varies from extensive buffets to simple local spreads. For early departures, you may be provided with a breakfast box. Breakfasts on this tour vary greatly. Depending on the location, you can find anything from a well put together western buffet to a continental breakfast or a smaller offering of local food.

Overall the food scene in South America is incredible and you will get to experience everything from local lunches in rural areas to high end restaurants in the bigger cities. The markets in Cusco and the Central Market in Santiago are especially good to pick up some local treats. Your tour leader will suggest restaurants in each location, and arrange evening group meals for those who wish to join.

Local Markets and Street Food

South America has some amazing markets selling delicious food. Eating at local markets is a great way to experience authentic food and at a fraction of the cost of restaurants. Your tour leader will be able to offer advice on markets and street food in each destination.

Currency

This tour uses the Colombian peso.

Local Payment

The majority of our tours are divided into two separate payments. The tour price is paid directly to your travel consultant when you book and before you depart for your tour and the second amount is the Local Payment, which is paid locally when you join the tour.

The Local Payment ensures your Tour Leader has a supply of cash to run some of the tour if access to banking facilities is limited or nonexistent. This helps to save operational and administrative costs, which in turn helps to keep the cost of our tours competitive so we can pass the savings on to you. The Local Payment also helps us get cash directly into local businesses to provide communities with an immediate economic benefit.

The Local Payment is a portion of the total tour cost and must be paid directly to your Tour Leader in the currency as indicated on your tour vouchers. The Local Payment is not optional and failure to pay this money in cash may result in you being excluded from starting the tour. It must be paid in high denomination notes only (100s, 50s, 20s). The notes must be crisp with no tears or markings and should be no older than 2013.

Cards

The majority of shops, restaurants, hotels and other establishments will accept credit and debit cards. American Express is not as widely accepted, so do not rely on this as your primary card.

Spending Money

We know how easy it is to lose track of your spending on holiday! That’s why it’s essential to thoroughly read your trip notes so that you understand what is and what isn’t included on each day. Most lunches and dinners are at your own cost, which gives you the flexibility to spend as little or as much as you like. Remember to budget for things like laundry, tipping, souvenirs and optional activities.

Take note of how long you will be spending in each country and don’t take out or exchange too much money. Unless you’re a big spender, you won’t need thousands just for two days in a country! We recommend checking your international withdrawal and exchange fees with your bank, as sometimes it is cheaper to withdraw money in your location rather than exchanging it beforehand.

Tipping

Tipping is not a big part of South American culture however it is becoming more common in tourist areas. While it is not compulsory, if you have enjoyed the service it is appropriate and highly appreciated. You should add 10% to your bill in restaurants (make sure service isn’t already included), round up taxi fares and tip local excursion guides.

Budget

Your budget should include additional meals, transport within cities, optional excursions, shopping and an emergency fund.

Backup Funds

Travel can be unpredictable. While we endeavour to plan for every situation there are some instances where it is out of our control, such as severe weather, strikes, civil unrest or natural disasters. If these result in unavoidable itinerary changes, you should have access to enough funds for you to return home unexpectedly.

Emergency Number

If you require urgent assistance prior to joining your tour please call (+51) 984-762-164 or (+51) 970-038-181.

Safety in South America

South America is a vast continent and crime does exist in many areas. However, it is generally not as bad as the reputation it is perceived to have and most travellers enjoy trouble free visits. Here are a few precautions which you should always take.

• Do not travel with valuables. While phones and cameras are inevitable, leave the expensive jewellery and watches at home.
• Make sure your handbag/daypack has a zip and is closed at all times.
• When in crowded areas keep your bag on your front.
• Do not walk alone after dark.
• Only use registered taxis and if possible have the hotel phone one for you.
• Do not take out large sums of cash at once and avoid keeping it all in the same place. Only take what you need for the day and leave the rest in a safe. Ideally, take more than one credit/debit card in case one is lost or stolen.
• Do not take photos of military, police or border control.

The safety of our travellers is a number one priority when operating our tours. As a British registered company the lead is taken from the Foreign & Commonwealth Office Advice Service (FCO). Tucan Travel reserves the right to cancel, amend or continue the operation of a tour based on, but not solely restricted to, the advice of the FCO.

Travel Insurance

Travel insurance is compulsory on all Tucan Travel tours. Your tour leader will request your travel insurance details at the pre departure meeting which are immediately submitted to the office. Failure to produce these details will mean you cannot join the tour.

Pack a Medical Kit

A medical kit is handy for minor wounds and ailments. In areas with limited or dubious medical facilities, an emergency medical kit containing sterile syringes is also advisable. By law our staff are not allowed to administer first aid or give drugs to travellers, so please be prepared with your own supplies. If you are taking medication, please ensure you bring an adequate supply and a letter from your doctor to avoid potential issues at border crossings.

Altitude Sickness

All clients warrant and accept that there is a chance they may get some form of altitude sickness on itineraries that generally travel to altitudes over 2,400 metres though Tucan Travel will not expose clients to any undue risk of altitude sickness. Tucan Travel tour leaders, staff and local suppliers working at higher altitudes will have some level of knowledge and / or training on how to help and advise you. Please read the information contained here to ensure you understand the risks and what to do in this event.

Vaccinations

It is important to consult your doctor or travel clinic in good time before your tour departs to determine what vaccinations you require. If you are coming from a yellow-fever infected country then you must have had a yellow-fever vaccine and carry the certificate with you. It is also recommended to be up to date with typhoid, hepatitis A and B, TDap, Cholera and Diphtheria. Malaria risks vary according to location and season, so it is a good idea to seek the advice of your GP before travelling.

Horse Riding

All clients wishing to participate in horse riding or similar activities, whether included or optional, acknowledge that the availability of protective headgear can vary or be non-existent. Therefore Tucan Travel cannot guarantee that headgear will be provided or will be to the same standard as those available in the UK or your home country. Any client intending to partake in these activities should bring their own protective headgear and other protective equipment with them.

Age Restrictions

Our tours are perfectly designed for those aged between 18 and 65 years old. They are fast-paced and sometimes tiring, while packed with adventure, new experiences and feel-good moments. With customers from around the world, of different ages, backgrounds and nationalities, some groups can be more boisterous than others. As a result, we ask that anyone wanting to travel under the age of 18 or over 65 carefully consider whether a group tour is right for them. We may ask that you fill in our tour suitability form found here to guarantee your enjoyment of the trip. Please read through our Tour Suitability page or contact a member of our Reservations Team if in doubt. Please note that we do not accept children under the age of 16 on our group tours. If you are travelling with children please contact our tailor-made team for a bespoke holiday.

As a global tour operator, we understand the importance of running sustainable tours that have as low an impact on the environment as possible. Please read our comprehensive guide here before you travel.

Physical rating on your tour

The about this tour section will advise you on the physical rating of your chosen tour. This is scored from 1 to 5.

• Relaxing: Sit back and relax on this trip! There are no physically demanding excursions included. You will have to carry your own bags.
• Easy: Some easy physical activities are required on this trip though you won't need to prepare in advance. There may also be more strenuous optional excursions available which may require advanced preparation depending on your level of fitness. You will have to carry your bags, enjoy short walking tours in the heat or at altitude or perhaps travel on cramped public transport.
• Moderate: This trip will get your heart racing with tough one-day or easy multi-day hikes included. A good level of fitness is required to get the most out of the trip. You will have to carry your own bags and travel on cramped public transport.
• Serious: Preparing in advance for this trip will allow you to get the most out of it. Tough multi-day hikes at altitude, having to carry your own bags and travel on public transport all feature but this rating may relate to the length of your tour and the mental endurance needed to get to the end.
• Heart-pumping: Our most difficult physical rating. This trip will get your body moving and heart pumping. Prepare to be challenged both physically and mentally.

You can find out further information on our availability and departures of tours by clicking here.