Best of the Balkans

• Visas and travel insurance
• Spending money – budget for meals, snacks, drinks, limited souvenirs, laundry, tips and any extras
• International flights to/from the start/end of your tour and departure taxes  
• Tips on excursions, visas, travel insurance, personal items and single rooms.  
• Optional excursions - On each trip, you may find there are some excursions that are not included. This might be because they are not to everyone's taste or there may be various options of differing value to choose from. More information on the excursions we recommend is listed under each day of your itinerary though prices may vary. If you are after something in particular, don't hesitate to ask your tour leader.
• Airport transfers and pre and post tour accommodation

Joining your tour in Belgrade

Your joining location for this tour is Hotel Villa Forever, 44 Marshala Birjuzova Street, Belgrade. Please check your final tour voucher, as hotels can be subject to change.

Arriving in Belgrade

Belgrade International Airport (BEG) is 18 kilometres from the hotel. You can choose to reach the city by either taxi or bus. Belgrade Airport has a regulated taxi office in which all official airport taxi companies are registered. The journey to Belgrade should take around 25 minutes and will cost approximately 1800 RSD. Alternatively, you can hop on bus number 72 which will reach Zeleni Venac Square in approximately 35 minutes, with a journey costing 89 RSD. From here, the hotel is 500 metres away. Please note these details are subject to change and we suggest checking these details prior to your departure.

Airport Transfers

Airport transfers are not included in the tour price and can be booked separately in advance through Tucan Travel. If you have booked an airport/hotel transfer with us, please look out for someone with a sign which has your name, Tucan Travel, or both after exiting the customs hall.

If you have booked an arrival transfer with us and you are going to be delayed by more than two hours, you must advise us of the delay at least six hours before arrival. If we are advised in time, we will make every effort to reschedule your transfer and your driver will be asked to wait for two hours after your new expected arrival time. However, if we are not made aware of any change, the driver will only wait for two hours after the original scheduled arrival time and after this point it will be up to you to arrange transport to your hotel at your own expense.

Modular Sections

This tour is a section of a larger tour that travels through the Balkans. Your tour leader will be the same from Belgrade to Dubrovnik. The group composition may change in Dubrovnik and you will travel onto Sarajevo with a new tour leader. The final journey back to Belgrade will be done in a private minivan with no tour leader present, however a tour leader will be in Belgrade ready to assist you for the last day of your trip.

Travelling on a group tour/solo travellers

Travelling on a group tour is a fantastic way to see the world whilst meeting people from different walks of life. Many people who meet on group tours become friends for life! Due to the nature of group travel, there are a few things to consider when planning your trip. Patience can sometimes be required to accommodate different needs of the group and we always ask you to stick to travel and meeting times, so the rest of the group do not suffer.

Our Tour Leaders sometimes like to encourage group meals - however, if you prefer being more independent you are also free to do your own thing.

If you want to know more about who is in your group on a particular departure, our Adventure Specialists will be able to advise on ages and demographics.

Solo Travellers

Over 60% of our passengers are solo travellers and all of our group tours are priced per person on a shared room basis (unless otherwise stated) meaning there is no compulsory extra payment for those travelling on their own.

You will be roomed with someone of the same gender who is also travelling solo.

Tour Leader/Driver - what to expect

This tour includes a Tucan Travel tour leader as well as local guides on some excursions.

The Tucan Travel tour leader will accompany you throughout the tour, leading the group from A to B and providing information and knowledge on the places visited. Your tour leader will speak English and is there to ensure the smooth running of the tour. Your tour leader will bond the group, arrange group meals, assist with daily issues and take care of all the logistics - meaning all you have to worry about is enjoying your trip of a lifetime!

Our tours are not hand-held tours - once settled into a location you will be given the flexibility to explore on your own, with the aid of the group leader advising on what to see and do in the area.

This tour uses a variety of hotels, guesthouses and apartments. You can find a breakdown of your accommodation in the "About this Tour" section.

Where possible Tucan Travel try and use local accommodation on the majority of tours. The accommodation is picked based on their location to the main sites.

Alternative Accommodation

The type of accommodation indicated in the trip notes is a guideline. If for any reason, we need to change the accommodation listed on the itinerary, a similar standard of accommodation will be used instead. You can find the list of hotels or similar used on your itinerary under each day.

Twin Share

Accommodation on this trip is mostly on a twin share basis unless you have upgraded to your own room. If you wish to book a double bed, please advice your Adventure Specialist upon booking.

I'd like my own room

If you are a solo traveller, a private room is available on most occasions at an extra cost. This must be booked in advance.

Check-in Time

Although we endeavour to have hotel rooms ready in time for arrival, sometimes this is not possible especially if we arrive early in the morning. In this instance we will store our luggage and enjoy the destination before checking in later in the day.

This tour uses only private minivans to get between destinations.

It is your responsibility to carry luggage on and off transport, so please ensure you can comfortably carry this. Due to space on the private vehicles, each person is limited to one piece of luggage each and one small day bag.

Approximate travel times on this trip

The below information provides approximate travel times and modes of transport for your Europe tour. Please note that modes of transport may be subject to change depending on the group size and timings may vary depending on the season and border crossings on the day.

• Belgrade to Pristina - 6 hours by private vehicle including stop in Devil’s Town
• Pristina to Skopje - 3 hours by private vehicle
• Skopje to Lake Ohrid - 3.5 hours by private vehicle
• Lake Ohrid to Tirana - 4 hours by private vehicle
• Tirana to Kotor - 1 hour to Kruja, followed by 4.5 hours to Kotor by private vehicle
• Kotor to Dubrovnik - 3.5 hours by private vehicle
• Dubrovnik to Sarajevo - 4 hours by private vehicle.
• Sarajevo to Belgrade - 5 hours by private vehicle.

Public Transport in Europe

We will be making use of metros, buses and trams on this tour. Tickets are purchased from kiosks near/in the stations and you must validate your ticket in the yellow machines inside the transport. If you do not validate your ticket and an inspector comes on board you are likely to be fined.

Boat Trips and water based activities

This tour includes various locations where boat trips and other water based activities are either included in the tour or available to book as an optional excursion. It is your responsibility to wear life jackets and taking part in these activities is at your own risk.

Luggage

You will be carrying your own luggage on tour. Please limit this to one piece per person plus one day bag.

It is important to bring luggage you can carry and lift comfortably, potentially up several flights of stairs in hotels where elevators are not available and between bus/train stations and hotels.

Packing List

Please consider which season you are travelling in and pack appropriately. All clothes should be lightweight, durable and easily washable. Please do not bring any military or camouflage-style clothing as it can be dangerous to wear and occasionally illegal. Nights can be cold, so it is a good idea to bring at least one pair of warm trousers or jeans plus several thinner sweaters / fleeces which you can layer.

Good, comfortable walking shoes are essential. There can either be comfortable trainers or walking shoes. You will find you walk a lot in Europe, sometimes on uneven and cobbled streets.

In general, Europe is not as conservative as other regions, and you do not have to worry about keeping your legs or shoulders covered on a day to day basis. However, when visiting religious sites, you will need to cover up. We recommend having long trousers or a sarong to cover up for this.

Clothing

• A lightweight and waterproof jacket
• Jeans/trousers
• Underwear and pyjamas
• T-shirts/tops/shirts
• Shorts/dresses/skirts - depending on season
• Trainers or walking shoes
• Sandals
• Jumper/cardigan/fleece
• Swimwear/sarong/coverup

Electronics

• Phone and charger
• Camera and charger
• Worldwide adaptor
• Portable battery pack
• Ipad/tablet/e-reader (great for long journeys!)

Toiletries

• Toothbrush and toothpaste
• Small medical kit with paracetamol/plasters
• Antibacterial hand gel
• Insect repellent and bite cream
• Sun cream and lip balm
• Shampoo/conditioner/body wash - ideally in bar form
• Antiperspirant/deodorant

Other

• One small day bag
• Sunglasses
• Reusable water bottle
• Cloth bag for shopping
• Ear plugs and sleep mask

Documents

• Passport
• Visas
• Insurance
• Printed copy of your passport
• Printed copy of your emergency contacts numbers

Laundry

Depending on the time spent in each destination, your Tour Leader will be able to advise on laundromats or laundry services in or near our hotels. Hotel services can be pretty costly however your tour leader will be able to recommend cheaper options. If you wash clothes yourself take care not to be too obvious where you hang them as most hotels do not like guests washing and drying their clothes in the hotel rooms.

On a Tucan Travel tour you will experience a huge variety of amazing food in each location. Meals included are listed on the day to day itinerary and the "about your tour" section. On this trip, most breakfasts are included but lunch and dinner are at your own cost. Your tour leader will suggest restaurants in each location, and arrange evening group meals for those who wish to join. In the majority of European cities, there is a huge choice of both local and international restaurants.

If you have a specific dietary requirement it is important you advise us at the booking stage. We also recommend re-iterating this information to your tour leader on day 1. While we endeavour to assist as much as possible, it is ultimately your responsibility to research and arrange meals that suit your dietary preferences.

Food in Europe differs between countries. In Eastern and Central Europe, the standard diet is mostly meat based. Vegetarians will have options but may find themselves more limited than back home. Vegans and those on a gluten free diet will find it more challenging and you might need to pick up your own supplies at a supermarket.

Currency

This tour uses a total of 7 different currencies. This includes the euro which is used in Montenegro. It is worth bearing in mind that many of the below countries may accept euro but they will give you change in their local currency.

Below are the other 6 currencies used on this tour:

• Serbian Dinar
• Macedonian Denar
• Croatian Kuna
• Bosnian Mark
• Albanian Lek
• Euro (Kosovo)

Local Payment

The majority of our tours are divided into two separate payments. The tour price is paid directly to your travel consultant when you book and before you depart for your tour and the second amount is the Local Payment, which is paid locally when you join the tour.

The Local Payment ensures your Tour Leader has a supply of cash to run some of the tour if access to banking facilities is limited or nonexistent. This helps to save operational and administrative costs, which in turn helps to keep the cost of our tours competitive so we can pass the savings on to you. The Local Payment also helps us get cash directly into local businesses to provide communities with an immediate economic benefit.

The Local Payment is a portion of the total tour cost and must be paid directly to your Tour Leader in the currency as indicated on your tour vouchers. The Local Payment is not optional and failure to pay this money in cash may result in you being excluded from starting the tour. It must be paid in high denomination notes only (100s, 50s, 20s). The notes must be crisp with no tears or markings and should be no older than 2013.

Cards

The majority of shops, restaurants, hotels and other establishments in Europe will accept credit and debit cards. American Express is not as widely accepted, so do not rely on this as your primary card.

Spending Money

We know how easy it is to lose track of your spending on holiday! That’s why it’s essential to thoroughly read your trip notes so that you understand what is and what isn’t included on each day. Lunches and dinners are at your own cost, which gives you the flexibility to spend as little or as much as you like. Remember to budget for things like laundry, tipping, souvenirs and optional activities. In general, Eastern Europe is much cheaper than Western Europe.

Take note of how long you will be spending in each country and don’t take out or exchange too much money. Unless you’re a big spender, you won’t need thousands just for two days in a country! We recommend checking your international withdrawal and exchange fees with your bank, as sometimes it is cheaper to withdraw money in your location rather than exchanging it beforehand.

Tipping

Tipping is a big part of European culture, and while it is much more prominent in Western Europe it is still expected in most of the Eastern Europe countries. While it is not compulsory, if you have enjoyed the service it is appropriate and highly appreciated. You should add 10% to your bill in restaurants (make sure service isn’t already included), round up taxi fares and tip local excursion guides.

Free Walking Tours

Free walking tours are found in almost every destination throughout Europe, especially in the larger cities where you will find a few companies offering the same tour. These are marketed as free walking tours and are designed to provide travellers with local, in depth knowledge of the city. However all free walking tours are tip based (they have to make money somehow, after all!) and so if you wish to join a free walking tour you need to budget in a tip at the end. Depending on how much you enjoyed the tour, anything from 5EUR to 20EUR is appropriate. Leaving a free walking tour that was considered a good tour without tipping is very disrespectful and will only give travellers a bad reputation.

Budget

Your budget should include additional meals, transport within cities, optional excursions, shopping and an emergency fund. With so much on offer your budget in Europe can vary a lot, but we suggest a bare minimum of 25EUR per day in Eastern Europe and the Balkans and a minimum of 35EUR per day in Central Europe, Slovenia and Croatia.

Backup Funds

Travel can be unpredictable. While we endeavour to plan for every situation there are some instances where it is out of our control, such as severe weather, strikes, civil unrest or natural disasters. If these result in unavoidable itinerary changes, you should have access to enough funds for you to return home unexpectedly.

Emergency Contact

If you require urgent assistance prior to meeting your tour please call (+44) 788 7498 617.

Safety in Europe

Europe is generally very safe, even more so in a group. There are a few precautions which you should always take.

• Do not travel with valuables. While phones and cameras are inevitable, leave the expensive jewellery and watches at home.
• Make sure your handbag/daypack has a zip and is closed at all times.
• When in crowded areas and on metros keep your bag on your front.
• Do not walk alone after dark.
• Only use registered taxis and if possible have the hotel phone one for you.
• Do not take out large sums of cash at once and avoid keeping it all in the same place. Only take what you need for the day and leave the rest in a safe. Ideally, take more than one credit/debit card in case one is lost or stolen.

Scams in Europe

Unfortunately there are many common scams occurring regularly across Europe. While these are normally harmless to your personal safety, they can leave you losing money. The most common are people approaching you seemingly offering a gift, to then turn around and ask for money, children distracting you while someone goes through your bag, people pretending to be stranded/lost/mugged and asking you for money or people asking you to sign a fake charity petition, while someone else dips into your pocket. Pickpocket gangs often work in teams, so while one bumps into you and fumbles around apologising, another might be searching for a wallet. These scams are easily avoided by keeping your bag zipped at all times and on your front in crowds, and using your common sense when someone approaches you.

Traffic and crossing the road

Traffic is Europe can be hectic. You should always look both ways before crossing the road, depending on the country they might drive on the other side of the road. Rules on jaywalking can vary between countries, so we suggest always using pedestrian and zebra crossings.

Travel Insurance

Travel insurance is compulsory on all Tucan Travel tours. Your tour leader will request your travel insurance details at the pre departure meeting which are immediately submitted to the office. Failure to produce these details will mean you cannot join the tour.

Age Restrictions

Our tours are perfectly designed for those aged between 18 and 65 years old. They are fast-paced and sometimes tiring, while packed with adventure, new experiences and feel-good moments. With customers from around the world, of different ages, backgrounds and nationalities, some groups can be more boisterous than others. As a result, we ask that anyone wanting to travel under the age of 18 or over 65 carefully consider whether a group tour is right for them. We may ask that you fill in our tour suitability form found here to guarantee your enjoyment of the trip. Please read through our Tour Suitability page or contact a member of our Reservations Team if in doubt. Please note that we do not accept children under the age of 16 on our group tours.

As a global tour operator, we understand the importance of running sustainable tours that have as low an impact on the environment as possible. Please read our comprehensive guide here before you travel.

Physical rating on your tour

The about this tour section will advise you on the physical rating of your chosen tour. This is scored from 1 to 5.

• Relaxing: Sit back and relax on this trip! There are no physically demanding excursions included. You will have to carry your own bags.
• Easy: Some easy physical activities are required on this trip though you won't need to prepare in advance. There may also be more strenuous optional excursions available which may require advanced preparation depending on your level of fitness. You will have to carry your bags, enjoy short walking tours in the heat or at altitude or perhaps travel on cramped public transport.
• Moderate: This trip will get your heart racing with tough one-day or easy multi-day hikes included. A good level of fitness is required to get the most out of the trip. You will have to carry your own bags and travel on cramped public transport.
• Serious: Preparing in advance for this trip will allow you to get the most out of it. Tough multi-day hikes at altitude, having to carry your own bags and travel on public transport all feature but this rating may relate to the length of your tour and the mental endurance needed to get to the end.
• Heart-pumping: Our most difficult physical rating. This trip will get your body moving and heart pumping. Prepare to be challenged both physically and mentally.

You can find out further information on our availability and departures of tours by clicking here.